STATEMENT FROM THE CHAIRPERSON, PPDA BOARD OF DIRECTORS
The Public Procurement and Disposal of Public Assets Authority, (PPDA), was set up following the enactment of the Public Procurement and Disposal of Public Assets Authority Act in 2003.
According to the Act, the PPDA is the principal regulatory body for public procurement and disposal of public assets in Uganda. The PPDA Act has since undergone amendments, the latest being in 2021, to align it with emerging trends in the
public procurement and disposal arena.
The amendments have also introduced several prominent changes that strengthen and enhance the role of the PPDA in the execution of its regulatory function.
The roles of the PPDA, as per the provisions of Section 6 of the PPDA Act, 2003, are to:
Ensure the application of fair, competitive, transparent, nondiscriminatory and value for money procurement and disposal standards and practices;
Advise Government, local governments and other procuring and disposing entities on procurement and disposal policies, systems and practices and where necessary, on their harmonization;
PPDA CLIENTS’ CHARTER 01
Set standards for the public procurement and disposal systems in Uganda;
Monitor compliance of procuring and disposing entities; and Build procurement and disposal capacity in Uganda.
To achieve the objectives above, the Authority has developed this Clients’ Charter which specifies service delivery commitments and standards against which our performance will be measured. The Charter provides the Authority staff with clear standards to strive for, for effective service delivery to our stakeholders.
This Charter also contributes to the realization of the undertakings in the Authority Strategic Plan, 2020/21 – 2024/25.
The PPDA Strategic Plan is anchored on four strategic objectives, to wit:
Strengthening Regulation of the Public Procurement and Asset Disposal System;
Enhancing Stakeholder Engagement and Management;
Strengthening Institutional and Management Capacity; and Leveraging Technology to Deliver Efficiency in Public Procurement.
I therefore, call upon all our clients to internalize the provisions of this Charter to challenge us to ensure that our services meet your expectations.
Julius K Ishungisa
CHAIRMAN BOARD OF DIRECTORS
FOREWORD
The PPDA, in its mission statement, undertakes to promote service delivery through effective regulation of the
public procurement and disposal system. The main thrust of this mission is, service delivery through public
procurement. The PPDA is expected, as per its stated mission, to facilitate the socio-economic provision of goods and
services such as roads, schools, and hospitals for national development.
As we may all be aware, public procurement is very significant in realizing our national development aspirations. This is because, every year, up to 60% of our national budget is spent through public procurement processes. Therefore, public
procurement and disposal processes are very vital, not just for the contractors and the government agencies, but also for the general public who get involved across the value chain. An ordinary Ugandan who is not necessarily involved in bidding for government contracts, should, and must, be interested in public procurement because it is about service delivery. Effective and efficient public procurement and disposal processes automatically translate into effective and efficient service delivery.
The PPDA has thus developed this Clients’ Charter to provide a framework for defining our service delivery standards in order to improve the public procurement and disposal systems in Uganda.
The objectives of this charter are:
To inform our clients and stakeholders of the services offered by the PPDA;
To create awareness to our stakeholders on their rights and obligations; and
To provide an accountability framework for the PPDA to its stakeholders.
It will also act as a tool for monitoring and evaluating performance
It will also help the PPDA to fulfill its mandate and identify and address gaps in the service delivery with a view of providing
satisfactory service to all our stakeholders.
I wish to thank all our internal and external stakeholders, especially the Corporate and Public Affairs unit, Management of the Authority and the Board of Directors who participated in the development of this Charter.
I call upon all our staff to sustain commitments herein as we soldier on, to meet the commitments of the Authority’s Strategic Plan 2020/21 – 2024/25.
Benson Turamye
Executive Director, PPDA
PPDA CLIENTS’ CHARTER
This Charter outlines our commitment to provide quality services to all our stakeholders. It provides information on what we do and the standards of service you can expect from us.
This Charter is essentially about PPDA’s relationship with its stakeholders in ensuring that:
a) A customer focus is created and maintained.
b) Effective communication exists between PPDA staff and all stakeholders.
c) A level of service above certain pre-set limits is maintained.
d) The range of products and service delivery is appropriate for stakeholders’ needs.
CORE VALUES
Who are Our Clients?
• The Providers, at times known as Suppliers, Contractors or Service Providers
• The Procuring and disposing entities (PDEs) or Government Ministries, Departments and Agencies, (MDAs).
• The Civil Society Organizations (CSOs) • The General Public
PPDA External clients Charter
For more download the charter.
https://www.ppda.go.ug/download/media/media/clients-charter-print-version_compressed.pdf
